Hi, we’re OnCodes and welcome to the OnCodes Refund Rules.
The products that we sell here are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
If you have purchased an item from us and you are experiencing a technical issue with the item we recommend that you contact us on [email protected] and seek assistance. Often we’ll be able to help to troubleshoot your problem.
We understand, however, that sometimes the we may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would provide you with a refund:
If an item doesn’t work the way it should then the we will fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from us.
If an item contains a security vulnerability and can’t easily be fixed you would be entitled to a refund from us. If the item can be fixed, then we will do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then we would provide a refund for the item.
If we advertises item as including item support, you have a current support entitlement, and you are not provided that support in accordance with the item support policy we would provide you with a refund.
We are obliged to give policy refunds in any of the situations listed below.